Reports
GE Call Lengths
Description
Average General Enquiries call lengths by manager for the previous 3 months
Overall Compliance
Description
Average compliance scores for all scorecards for the previous 3 months
Overall Pass Rates
Description
Average pass rates by scorecard for the previous 3 months
Overall Quality Score
Description
Average quality scores by scorecard for the previous 3 months
QA Marked Ratios
Description
This table shows which scorecards are used by which QA staff members as a percentage based on all of their completed evaluations
QS Needle - Collections
Description
Average Collections quality score for the previous 3 months
QS Needle - Correspondence
Description
Average Correspondence quality score for the previous 3 months
QS Needle - Refunds
Description
Average Refunds quality score for the previous 3 months
QS Overview - General Enquiries
Description
General Enquiries quality score and grade stats for the previous 12 months
QS Overview - Sales
Description
Sales quality score and grade stats for the previous 12 months
Displaying 1 to 10 of 14 reports