Scorecards
Collections
Description
For scoring the competence, compliance, and behaviours of Collections agents
Status
Active
Complaints
Description
For scoring all areas where complaint calls have been flagged
Status
Active
Correspondence
Description
For scoring the written communication of our Customer Services Correspondence team
Status
Active
General Enquiries
Description
For scoring the competence, compliance, and behaviours of Customer Services agents (inbound and outbound calls)
Status
Active
Refunds
Description
For scoring all areas where refunds are processed
Status
Active
Retentions
Description
For scoring the competence, compliance, and behaviours of Retentions agents
Status
Active
Sales
Description
For scoring the competence, compliance, and behaviours of Sales agents (inbound and outbound calls)
Status
Active
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