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Refunds

Scorecard Info

Admin Sections

  • 'Section Title' is required
  • 'Control Type' is required

  • Agent

    DD: Agent

    Optional

  • Manager

    DD: Manager

    Optional

  • Team

    DD: Team

    Optional

  • Department

    DD: Department

    Optional

  • Marked by

    DD: QA Staff

    Optional

  • Marked date

    Date

    Required

  • Account ref.

    Number

    Optional

  • Week no.

    Number

    Optional

  • Date of call

    Date

    Optional

  • Time of call

    Time

    Optional

  • Refund code

    Text box

    Optional

  • Date refund processed

    Date

    Optional

  • Misc.

    Text box

    Optional

13 sections

Scoring Sections

  • 'Category Title' is required
  • 'Section Title' is required

  • The refund was warrented

    WT:

    1

    Required

  • The refund amount was appropriate

    WT:

    1

    Required

  • The correct refund code was used

    WT:

    1

    Required

  • The refund was processed correctly

    WT:

    1

    Required

  • Accurate comments were left on the account

    WT:

    1

    Required

5 sections

Options

RAG

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Preview

My Organisation

Refunds

Score

  • Weight:

    1

  • Weight:

    1

  • Weight:

    1

  • Weight:

    1

  • Weight:

    1

My Organisation

Refunds

  • Weight:

    1

  • Weight:

    1

  • Weight:

    1

  • Weight:

    1

  • Weight:

    1