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New Evaluation

Scorecards

    Collections

    For scoring the competence, compliance, and behaviours of Collections agents

    Complaints

    For scoring all areas where complaint calls have been flagged

    Correspondence

    For scoring the written communication of our Customer Services Correspondence team

    General Enquiries

    For scoring the competence, compliance, and behaviours of Customer Services agents (inbound and outbound calls)

    Refunds

    For scoring all areas where refunds are processed

    Retentions

    For scoring the competence, compliance, and behaviours of Retentions agents

    Sales

    For scoring the competence, compliance, and behaviours of Sales agents (inbound and outbound calls)