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Average Quality Scores by Scorecard

ComplaintsRefundsCorrespondenceGeneral EnquiriesRetentionsCollectionsSalesScorecard76808491

Average Quality Scores by Scorecard

ScorecardAverage Quality Score
Complaints90
Refunds88
Correspondence86
General Enquiries83
Retentions83
Collections81
Sales76

Quality Scores and Pass Rates

JulyAugustSeptemberOctoberNovemberDecemberJanuaryFebruaryMarchAprilMayJuneJulyMarked51596783Score
  • Quality Score
  • Pass %

Quality Scores and Pass Rates

MarkedQuality ScorePass %
July7661
August7761
September7762
October7551
November7763
December7657
January7762
February7661
March7660
April7558
May7660
June7762
July8273

Sales

Sales Closed

No: 421Yes: 88

Overall Quality Scores

General Enquiries

Quality Scores and Pass Rates

MarkedQuality ScorePass %
July8071
August8480
September8174
October8276
November8380
December8482
January8377
February8277
March8171
April8479
May8379
June8477
July8488

Quality Scores and Pass Rates

JulyAugustSeptemberOctoberNovemberDecemberJanuaryFebruaryMarchAprilMayJuneJulyMarked71768188Score
  • Quality Score
  • Pass %

AHT (By Manager)

241248237245
  • Jeffery Younge
  • Johnnie Leigh
  • Lily Peter
  • Maya Tyson

Collections

81

Refunds

88

Correspondence

86

Other

Refund Codes

ABC: 42DEF: 40GHI: 26JKL: 70MNO: 38PQR: 72STU: 26VWX: 68

Compliance

AprilJulyMayJuneMarked8889909192Compliance Score

QA Marked Ratios

Marked byCollectionsComplaintsCorrespondenceGeneral EnquiriesRefundsRetentionsSales
Juliette Cain01019611000
Irfan McKay01019611000
Michaela Little01019611000
Tyrone Hardy0100012078
Fredric Anthonyson010008082
Jackie Courtenay060004000
Esther McLaughlin010008082
Sabina Stanley0100012078
Wright Akerman0101961900
Ellis Southgate01019611000
Frances Young40100010400
Spencer Lyon040006000
Bobby Sharpe40100010400

RAG

25293338%
  • Green
  • Amber
  • Red

Retained %

13