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Average quality scores by scorecard for the previous 3 months
| Complaints | 90 |
| Refunds | 88 |
| Correspondence | 86 |
| General Enquiries | 83 |
| Retentions | 83 |
| Collections | 81 |
| Sales | 76 |
Overall Quality ScoreAverage quality scores by scorecard for the previous 3 months| Complaints | 90 |
| Refunds | 88 |
| Correspondence | 86 |
| General Enquiries | 83 |
| Retentions | 83 |
| Collections | 81 |
| Sales | 76 |
