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Average Quality Scores by Scorecard

ComplaintsRefundsCorrespondenceGeneral EnquiriesRetentionsCollectionsSalesScorecard76808491

Average Quality Scores by Scorecard

ScorecardAverage Quality Score
Complaints91
Refunds88
Correspondence86
General Enquiries83
Retentions83
Collections82
Sales76

Quality Scores and Pass Rates

JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecemberJanuaryMarked49586782Score
  • Quality Score
  • Pass %

Quality Scores and Pass Rates

MarkedQuality ScorePass %
January7660
February7763
March7763
April7450
May7761
June7658
July7763
August7661
September7659
October7659
November7659
December7661
January8276

Sales

Sales Closed

No: 427Yes: 88

Overall Quality Scores

General Enquiries

Quality Scores and Pass Rates

MarkedQuality ScorePass %
January8071
February8480
March8174
April8275
May8379
June8483
July8378
August8277
September8171
October8479
November8379
December8376
January8790

Quality Scores and Pass Rates

JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecemberJanuaryMarked71768191Score
  • Quality Score
  • Pass %

AHT (By Manager)

240248236245
  • Jeffery Younge
  • Johnnie Leigh
  • Lily Peter
  • Maya Tyson

Collections

82

Refunds

88

Correspondence

86

Other

Refund Codes

ABC: 43DEF: 40GHI: 26JKL: 72MNO: 39PQR: 72STU: 26VWX: 70

Compliance

DecemberNovemberJanuaryOctoberMarked8990919293Compliance Score

QA Marked Ratios

Marked byCollectionsComplaintsCorrespondenceGeneral EnquiriesRefundsRetentionsSales
Juliette Cain01019611000
Irfan McKay01019611000
Michaela Little01019611000
Tyrone Hardy0100012078
Fredric Anthonyson010008082
Jackie Courtenay060004000
Esther McLaughlin010008082
Sabina Stanley0100012078
Wright Akerman0101961900
Ellis Southgate01019611000
Frances Young40100010400
Spencer Lyon040006000
Bobby Sharpe40100010400

RAG

25293338%
  • Green
  • Amber
  • Red

Retained %

13