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Average Quality Scores by Scorecard

ComplaintsRefundsCorrespondenceRetentionsGeneral EnquiriesCollectionsSalesScorecard76808491

Average Quality Scores by Scorecard

ScorecardAverage Quality Score
Complaints90
Refunds90
Correspondence87
Retentions83
General Enquiries83
Collections81
Sales76

Quality Scores and Pass Rates

FebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecemberJanuaryMarked49586782Score
  • Quality Score
  • Pass %

Quality Scores and Pass Rates

MarkedQuality ScorePass %
February7973
March7763
April7450
May7761
June7658
July7763
August7661
September7659
October7659
November7659
December7661
January8276

Sales

Sales Closed

No: 210Yes: 41

Overall Quality Scores

General Enquiries

Quality Scores and Pass Rates

MarkedQuality ScorePass %
February8382
March8174
April8275
May8379
June8483
July8378
August8277
September8171
October8479
November8379
December8376
January8790

Quality Scores and Pass Rates

FebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecemberJanuaryMarked71768191Score
  • Quality Score
  • Pass %

AHT (By Manager)

242247240240
  • Jeffery Younge
  • Johnnie Leigh
  • Lily Peter
  • Maya Tyson

Collections

81

Refunds

90

Correspondence

87

Other

Refund Codes

ABC: 23DEF: 18GHI: 12JKL: 38MNO: 16PQR: 37STU: 13VWX: 31

Compliance

NovemberDecemberJanuaryMarked8990919293Compliance Score

QA Marked Ratios

Marked byCollectionsComplaintsCorrespondenceGeneral EnquiriesRefundsRetentionsSales
Juliette Cain01019611000
Irfan McKay01019611000
Michaela Little01019611000
Tyrone Hardy0100012078
Fredric Anthonyson010008082
Jackie Courtenay060004000
Esther McLaughlin010008082
Sabina Stanley0100012078
Wright Akerman0101961900
Ellis Southgate01019611000
Frances Young40100010400
Spencer Lyon040006000
Bobby Sharpe40100010400

RAG

24283239%
  • Green
  • Amber
  • Red

Retained %

13