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Average Quality Scores by Scorecard

ComplaintsRefundsCorrespondenceRetentionsGeneral EnquiriesCollectionsSalesScorecard76808490

Average Quality Scores by Scorecard

ScorecardAverage Quality Score
Complaints90
Refunds89
Correspondence87
Retentions84
General Enquiries83
Collections81
Sales77

Quality Scores and Pass Rates

NovemberDecemberJanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberMarked49576581Score
  • Quality Score
  • Pass %

Quality Scores and Pass Rates

MarkedQuality ScorePass %
November7970
December7763
January7449
February7761
March7659
April7661
May7661
June7761
July7658
August7659
September7662
October8071

Sales

Sales Closed

No: 220Yes: 45

Overall Quality Scores

General Enquiries

Quality Scores and Pass Rates

MarkedQuality ScorePass %
November8584
December8174
January8276
February8277
March8584
April8378
May8277
June8273
July8377
August8379
September8376
October8890

Quality Scores and Pass Rates

NovemberDecemberJanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberMarked72778290Score
  • Quality Score
  • Pass %

AHT (By Manager)

243245240241
  • Jeffery Younge
  • Johnnie Leigh
  • Lily Peter
  • Maya Tyson

Collections

81

Refunds

89

Correspondence

87

Other

Refund Codes

ABC: 24DEF: 19GHI: 12JKL: 39MNO: 17PQR: 39STU: 13VWX: 36

Compliance

AugustSeptemberOctoberMarked8990919293Compliance Score

QA Marked Ratios

Marked byCollectionsComplaintsCorrespondenceGeneral EnquiriesRefundsRetentionsSales
Juliette Cain01019611000
Irfan McKay01019611000
Michaela Little01019611000
Tyrone Hardy0100012078
Fredric Anthonyson010008082
Jackie Courtenay060004000
Esther McLaughlin010008082
Sabina Stanley0100012078
Wright Akerman0101961900
Ellis Southgate01019611000
Frances Young40100010400
Spencer Lyon040006000
Bobby Sharpe40100010400

RAG

2428323640%
  • Green
  • Amber
  • Red

Retained %

13