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Average Quality Scores by Scorecard

ComplaintsRefundsCorrespondenceGeneral EnquiriesRetentionsCollectionsSalesScorecard76808491

Average Quality Scores by Scorecard

ScorecardAverage Quality Score
Complaints90
Refunds88
Correspondence86
General Enquiries83
Retentions83
Collections81
Sales76

Quality Scores and Pass Rates

MayJuneJulyAugustSeptemberOctoberNovemberDecemberJanuaryFebruaryMarchAprilMayMarked51586579Score
  • Quality Score
  • Pass %

Quality Scores and Pass Rates

MarkedQuality ScorePass %
May7560
June7659
July7967
August7451
September7759
October7559
November7660
December7660
January7661
February7660
March7658
April7662
May7763

Sales

Sales Closed

No: 421Yes: 86

Overall Quality Scores

General Enquiries

Quality Scores and Pass Rates

MarkedQuality ScorePass %
May8380
June8171
July8378
August8278
September8174
October8584
November8379
December8377
January8173
February8376
March8480
April8377
May8479

Quality Scores and Pass Rates

MayJuneJulyAugustSeptemberOctoberNovemberDecemberJanuaryFebruaryMarchAprilMayMarked70747885Score
  • Quality Score
  • Pass %

AHT (By Manager)

240248237245
  • Jeffery Younge
  • Johnnie Leigh
  • Lily Peter
  • Maya Tyson

Collections

81

Refunds

88

Correspondence

86

Other

Refund Codes

ABC: 42DEF: 39GHI: 26JKL: 70MNO: 38PQR: 70STU: 26VWX: 67

Compliance

AprilMarchMayFebruaryMarked87888990Compliance Score

QA Marked Ratios

Marked byCollectionsComplaintsCorrespondenceGeneral EnquiriesRefundsRetentionsSales
Juliette Cain01019611000
Irfan McKay01019611000
Michaela Little01019611000
Tyrone Hardy0100012078
Fredric Anthonyson010008082
Jackie Courtenay060004000
Esther McLaughlin010008082
Sabina Stanley0100012078
Wright Akerman0101961900
Ellis Southgate01019611000
Frances Young40100010400
Spencer Lyon040006000
Bobby Sharpe40100010400

RAG

25293338%
  • Green
  • Amber
  • Red

Retained %

13