Glynn Durrant
Quality Scores
24th October 2025to23rd November 2025No data
Recent Evaluations
Scorecard
Quality Score
Grade
RAG
Created
Collections
60
Fail
Red
4th October 2025
Collections
94
Pass
Green
1st October 2025
Collections
94
Pass
Green
27th September 2025
Complaints
100
-
-
27th September 2025
Collections
100
Pass
Green
21st September 2025
Collections
100
Pass
Green
16th September 2025
Collections
80
Pass
Amber
13th September 2025
Refunds
100
-
-
10th September 2025
Collections
97
Pass
Green
4th September 2025
Collections
74
Pass
Amber
3rd September 2025
Collections
60
Fail
Red
1st September 2025
Collections
80
Pass
Amber
26th August 2025
Collections
80
Pass
Amber
22nd August 2025
Complaints
100
-
-
20th August 2025
Collections
80
Pass
Amber
18th August 2025
Development Areas
| Section | Scorecard | View |
|---|---|---|
| Vulnerable customers | Collections | |
| GDPR | Collections | |
| Follow up logged correctly | Collections |
Top Sections
| Section | Scorecard | View |
|---|---|---|
| Scripts | Collections | |
| Inappropriate / offensive language | Collections | |
| Contact details confirmed | Collections | |
| Correct payment calculations | Collections |

