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Evaluation - Glynn Durrant - Refunds

Quality Score

100

My Organisation

Refunds

Fed Back

100

Agent
Glynn Durrant
Manager
Tameka Devine
Team
Collections
Department
Account Management
Marked by
Bobby Sharpe
Marked date
10th September 2025
Account ref.
293217
Week no.
31
Date of call
8th September 2025
Time of call
14:01
Refund code
DEF
Date refund processed
9th September 2025
Misc.
-

- The refund was warrented
  Weight:
  1
- The refund amount was appropriate
  Weight:
  1
- The correct refund code was used
  Weight:
  1
- The refund was processed correctly
  Weight:
  1
- Accurate comments were left on the account
  Weight:
  1

Quality Score

100

How your score has been calculated:

Total from weighted sections:

100%

(5 points out of 5)

Final score:

100