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Evaluation - Patrica Howard - Refunds

Quality Score

50

My Organisation

Refunds

Fed Back

50

Agent
Patrica Howard
Manager
Tameka Devine
Team
Collections
Department
Account Management
Marked by
Bobby Sharpe
Marked date
27th September 2025
Account ref.
986587
Week no.
33
Date of call
25th September 2025
Time of call
15:17
Refund code
JKL
Date refund processed
26th September 2025
Misc.
-

- The refund was warrented
  Weight:
  1
- The refund amount was appropriate
  Weight:
  1
- The correct refund code was used
  Weight:
  1
- The refund was processed correctly
  Weight:
  1
- Accurate comments were left on the account
  Weight:
  1

Quality Score

50

How your score has been calculated:

Total from weighted sections:

50%

(2 points out of 4)

Final score:

50