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Evaluation - Raja Bottomley - Refunds

Quality Score

100

My Organisation

Refunds

Fed Back

100

Agent
Raja Bottomley
Manager
Lily Peter
Team
Enquiries - Inbound
Department
Customer Services
Marked by
Ellis Southgate
Marked date
11th June 2025
Account ref.
731373
Week no.
32
Date of call
9th June 2025
Time of call
11:39
Refund code
JKL
Date refund processed
10th June 2025
Misc.
-

- The refund was warrented
  Weight:
  1
- The refund amount was appropriate
  Weight:
  1
- The correct refund code was used
  Weight:
  1
- The refund was processed correctly
  Weight:
  1
- Accurate comments were left on the account
  Weight:
  1

Quality Score

100

How your score has been calculated:

Total from weighted sections:

100%

(5 points out of 5)

Final score:

100