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Evaluation - Madeleine Ashley - Refunds

Quality Score

100

My Organisation

Refunds

Fed Back

100

Agent
Madeleine Ashley
Manager
Tameka Devine
Team
Collections
Department
Account Management
Marked by
Frances Young
Marked date
12th September 2025
Account ref.
691624
Week no.
31
Date of call
10th September 2025
Time of call
16:54
Refund code
ABC
Date refund processed
11th September 2025
Misc.
-

- The refund was warrented
  Weight:
  1
- The refund amount was appropriate
  Weight:
  1
- The correct refund code was used
  Weight:
  1
- The refund was processed correctly
  Weight:
  1
- Accurate comments were left on the account
  Weight:
  1

Quality Score

100

How your score has been calculated:

Total from weighted sections:

100%

(5 points out of 5)

Final score:

100