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Calibration Evaluation - Deirdre Ratcliffe - Retentions - YoungF

Quality Score

80

Grade

Pass

Introduction

100

Fact Find

66

Resolution

75

Customer Experience

62

System Use

100

Compliance

100

My Organisation

Retentions

80

Pass

  • Deirdre Ratcliffe

  • Osborne Wesley

  • Retentions

  • Account Management

  • Frances Young

  • 8th September 2025

  • 31

  • 581418

  • 7th September 2025

  • 17:27

  • No

  • 23 months

  • No

  • -

  • Introduction

    100

    • Weight:

      1

    • Weight:

      2

    • Weight:

      1

  • Fact Find

    66

    • Weight:

      1

    • Weight:

      1

    • Weight:

      2

    • Weight:

      2

  • Resolution

    75

    • Weight:

      2

    • Weight:

      2

    • Weight:

      2

    • Weight:

      2

    • Weight:

      2

  • Customer Experience

    62

    • Weight:

      1

    • Weight:

      1

    • Weight:

      1

    • Weight:

      1

    • Weight:

      2

    • Weight:

      2

  • System Use

    100

    • Weight:

      2

    • Weight:

      2

    • Weight:

      2

  • Compliance

    100

    • Weight:

      1

      RA:

      10

      CSM:

      60

    • Weight:

      1

      RA:

      10

      CSM:

      60

    • Weight:

      1

      RA:

      10

      CSM:

      60

    • Weight:

      1

      RA:

      10

      CSM:

      60

    • Weight:

      1

      RA:

      10

      CSM:

      60

My Organisation

Retentions

80

Pass

  • Deirdre Ratcliffe

  • Osborne Wesley

  • Retentions

  • Account Management

  • Frances Young

  • 8th September 2025

  • 31

  • 581418

  • 7th September 2025

  • 17:27

  • No

  • 23 months

  • No

  • Introduction

    100

    • Weight:

      1

    • Weight:

      2

    • Weight:

      1

  • Fact Find

    66

    • Weight:

      1

    • Weight:

      1

    • Weight:

      2

    • Weight:

      2

  • Resolution

    75

    • Weight:

      2

    • Weight:

      2

    • Weight:

      2

    • Weight:

      2

    • Weight:

      2

  • Customer Experience

    62

    • Weight:

      1

    • Weight:

      1

    • Weight:

      1

    • Weight:

      1

    • Weight:

      2

    • Weight:

      2

  • System Use

    100

    • Weight:

      2

    • Weight:

      2

    • Weight:

      2

  • Compliance

    100

    • Weight:

      1

      RA:

      10

      CSM:

      60

    • Weight:

      1

      RA:

      10

      CSM:

      60

    • Weight:

      1

      RA:

      10

      CSM:

      60

    • Weight:

      1

      RA:

      10

      CSM:

      60

    • Weight:

      1

      RA:

      10

      CSM:

      60