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Calibration Evaluation - Deirdre Ratcliffe - Retentions - SharpeB

Quality Score

60

Grade

Fail

Introduction

100

Fact Find

100

Resolution

66

Customer Experience

100

System Use

100

Compliance

60

My Organisation

Retentions

60

Fail

  • Deirdre Ratcliffe

  • Osborne Wesley

  • Retentions

  • Account Management

  • Bobby Sharpe

  • 8th September 2025

  • 31

  • 704109

  • 7th September 2025

  • 13:26

  • No

  • 4 months

  • No

  • -

  • Introduction

    100

    • Weight:

      1

    • Weight:

      2

    • Weight:

      1

  • Fact Find

    100

    • Weight:

      1

    • Weight:

      1

    • Weight:

      2

    • Weight:

      2

  • Resolution

    66

    • Weight:

      2

    • Weight:

      2

    • Weight:

      2

    • Weight:

      2

    • Weight:

      2

  • Customer Experience

    100

    • Weight:

      1

    • Weight:

      1

    • Weight:

      1

    • Weight:

      1

    • Weight:

      2

    • Weight:

      2

  • System Use

    100

    • Weight:

      2

    • Weight:

      2

    • Weight:

      2

  • Compliance

    60

    • Weight:

      1

      RA:

      10

      CSM:

      60

    • Weight:

      1

      RA:

      10

      CSM:

      60

    • Weight:

      1

      RA:

      10

      CSM:

      60

    • Weight:

      1

      RA:

      10

      CSM:

      60

    • Weight:

      1

      RA:

      10

      CSM:

      60

My Organisation

Retentions

60

Fail

  • Deirdre Ratcliffe

  • Osborne Wesley

  • Retentions

  • Account Management

  • Bobby Sharpe

  • 8th September 2025

  • 31

  • 704109

  • 7th September 2025

  • 13:26

  • No

  • 4 months

  • No

  • Introduction

    100

    • Weight:

      1

    • Weight:

      2

    • Weight:

      1

  • Fact Find

    100

    • Weight:

      1

    • Weight:

      1

    • Weight:

      2

    • Weight:

      2

  • Resolution

    66

    • Weight:

      2

    • Weight:

      2

    • Weight:

      2

    • Weight:

      2

    • Weight:

      2

  • Customer Experience

    100

    • Weight:

      1

    • Weight:

      1

    • Weight:

      1

    • Weight:

      1

    • Weight:

      2

    • Weight:

      2

  • System Use

    100

    • Weight:

      2

    • Weight:

      2

    • Weight:

      2

  • Compliance

    60

    • Weight:

      1

      RA:

      10

      CSM:

      60

    • Weight:

      1

      RA:

      10

      CSM:

      60

    • Weight:

      1

      RA:

      10

      CSM:

      60

    • Weight:

      1

      RA:

      10

      CSM:

      60

    • Weight:

      1

      RA:

      10

      CSM:

      60